WhatsApp gives users an ultimatum: Share data with Facebook or stop using the app

The Facebook-owned messenger with 2 billion users revamps its privacy policy.

Dan Goodin – Jan 6, 2021 8:29 PM | 261

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Shortly after Facebook acquired WhatsApp for $19 billion in 2014, its developers built state-of-the-art end-to-end encryption into the messaging app. The move was seen as a victory for privacy advocates because it used the Signal Protocol, an open source encryption scheme whose source code has been reviewed and audited by scores of independent security experts.

In 2016, WhatsApp gave users a one-time ability to opt out of having account data turned over to Facebook. Now, an updated privacy policy is changing that. Come next month, users will no longer have that choice. Some of the data that WhatsApp collects includes:

User phone numbers

Other people’s phone numbers stored in address books

Profile names

Profile pictures and

Status message including when a user was last online

Diagnostic data collected from app logs

Under the new terms, Facebook reserves the right to share collected data with its family of companies.

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“As part of the Facebook family of companies, WhatsApp receives information from, and shares information with, this family of companies,” the new privacy policy states. “We may use the information we receive from them, and they may use the information we share with them, to help operate, provide, improve, understand, customize, support, and market our Services and their offerings.”

In some cases, such as when someone uses WhatsApp to interact with third-party businesses, Facebook may also share information with those outside entities.

A lack of transparency

The move comes a month after Apple started requiring iOS app makers, including WhatsApp, to detail the information they collect from users. WhatsApp, according to the App Store, reserves the right to collect:

Purchases
Financial information
Location
Contacts
User content
Identifiers
Usage data and
Diagnostics

A WhatsApp spokeswoman declined to speak on the record about the changes and precisely how or if it’s possible for users to opt out of them. She agreed to email additional information on the condition it be kept on background, meaning none of the details can be quoted verbatim.

The move, the spokeswoman said, is part of a previously disclosed move to allow businesses to store and manage WhatsApp chats using Facebook's infrastructure. Users won't have to use WhatsApp to interact with the businesses and have the option of blocking the businesses. She said there will be no change in how WhatsApp shares provides data with Facebook for non-business chats and account data.

Together, the WhatsApp privacy policy and terms of service are more than 8,000 words long and are filled with legal jargon that makes it difficult for non-lawyers to understand. WhatsApp is doing its users a disservice by not agreeing to speak on the record so that reporters can fully understand the changes and explain them to readers.

People who object to the new terms and policy should consider using a different messenger. The Signal messenger provides the same robust encryption engine with a much more transparent privacy policy and terms of service. (Those documents are half the length of those from WhatsApp, too.) Besides providing encrypted chats, Signal also offers encrypted audio and video calls.

Post updated to add details in the third-to-last paragraph.