Fielding calls one day in 2019, a nurse for Amazon Care, the company’s then-new telehealth service for employees, found herself on the phone with a patient talking about suicide.
Democracy Dies in Darkness
Amazon’s health ambitions sometimes clashed with medical best practices, nurses say
‘Amazon Care’ was treating patients long before the company bought One Medical, but its fast and frugal approach has proven a tough fit for some health professionals
Updated August 19, 2022 at 1:42 p.m. EDT|Published August 19, 2022 at 6:00 a.m. EDT